Product warranty policy:
THEONEGROW(Brands of VANQ Technology) is committed to ensuring customer satisfaction and providing reliable lighting solutions. To demonstrate our confidence in the quality of our products, we offer a comprehensive warranty policy. Here are the key details of our warranty coverage.
Warranty period and coverage scope:
The warranty period of all THEONEGROW products starts from the date the product delivered from the factory. For different products, we provide a 1-3 year warranty, covering any manufacturing defects or failures that may occur during normal use.
Repair or replaceļ¼
During the warranty period, if a warranty-covered problem occurs, we will repair or replace the defective product free of charge. Our goal is to ensure customers have practical and reliable lighting solutions for their indoor growing needs. The decision to repair or replace will be made by our technical team after a thorough evaluation of the reported issue.
Claims process:
To make a warranty claim, customers will need to provide proof of purchase, such as an original sales receipt or invoice. They can contact our dedicated customer support team through the channels provided to discuss the issue and initiate the warranty claim process. Our team will guide customers through the necessary steps and provide prompt assistance throughout the process to ensure a positive experience.
Exclude:
It's important to note that our warranty does not cover damage caused by improper installation, misuse, accident, natural disaster, unauthorized repairs or modifications, or any other condition beyond normal use.
Customer Support:
We value our customers and strive to provide excellent customer support. Our dedicated support team is available to answer any questions, resolve issues, and assist with warranty claims quickly and efficiently. We believe in building long-term relationships with our customers by providing excellent service and ensuring customer satisfaction.
